VietnamTravel.helpYour Travel Concierge

VietnamTravel.help is not affiliated with the Vietnamese Government or the Immigration Department. As part of our services, processing fees are applicable, separate from government-regulated charges. You can also visit the official website of the Vietnam Immigration Department Read full disclaimer

Privacy Policy

VietnamTravel.help | Last updated: March 1, 2026

At VietnamTravel.help, we respect your privacy and protect your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

Collection & Purpose

We collect personal data to:

  • Support customers when buying products
  • Answer customer inquiries
  • Process bookings and visa applications
  • Coordinate service delivery

Information we collect includes: name, email, phone number, passport details, IP addresses, and website visit patterns.

Data Usage

Your information is used for:

  • Customer service and support
  • Delivery coordination
  • Surveys and promotional activities (with your consent)

We use data only for announced purposes. If we need to expand beyond the original scope, we will notify you.

Data Storage

Personal information is retained while providing the service to you or until the purpose of collection is fulfilled. After services are completed, your personal data is deleted from our systems within thirty (30) days.

Access & Sharing

Your information may be accessed by:

  • Website administration
  • Vietnamese authorities (for visa processing)
  • Service delivery partners
  • Competent authorities when legally required

We never sell your data.

SMS/Mobile Communications

When you provide your mobile phone number and opt-in to receive SMS messages from VietnamTravel.help:

  • We use your mobile number solely to send visa application updates, status notifications, and important travel alerts
  • Your mobile phone number and SMS consent will never be shared with or sold to third parties for marketing purposes
  • We do not share your mobile information with lead generators or data brokers
  • Message frequency varies based on your application status
  • Message and data rates may apply

To opt out of SMS messages, reply STOP to any message. For help, reply HELP or contact info@vietnamtravel.help.

Your Rights

You may:

  • Self-check, update, correct, or remove any of your information
  • Exercise these rights through your account or by contacting administration
  • Request access to data we hold about you
  • Withdraw consent for data processing

Data Protection

We commit to security measures to protect your data. However, we do not guarantee to prevent all unauthorized access. No system is 100% secure.

Complaint Process

If you have concerns about information disclosure, please report to info@vietnamtravel.help. We will process your concern within seven days.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Policy Updates

We reserve the right to modify terms and will update any changes on our website.

Official Partner

CONG TY CO PHAN CONG NGHE DU LICH BESTPRICE

Business License: 0104679428 - Issued: May 26, 2010 - Hanoi DPI | Tour Operator License: 01-1794/2022/SDL-GPLHND

Hanoi Office

Tel: +84 904 699 428

11th Floor, Vinaconex Diamond Tower, 459C Bach Mai Street, Bach Mai Ward, Hanoi, Vietnam

Ho Chi Minh City Office

WhatsApp: +84 705 549 868

Park 7 Building, Floor 38, Vinhomes Central Park, 720A, Binh Thanh District, Ho Chi Minh City, Vietnam