Terms and Conditions

Agreement & Acceptance

VietnamTravel.help is operated by BestPrice Travel (License No: 01-1794/2022/SDL-GPLHND). By accessing, browsing, or using our website and/or completing a reservation, you acknowledge that you have read, understood, and agreed to these Terms.

• You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.
• You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Booking Process

Reservations are accepted through:

• Online booking (through our website)
• Email: info@vietnamtravel.help
• WhatsApp: +84 70 5549868

Payment Terms

• Deposit: 30% deposit required to confirm bookings
• Final Balance: Due before travel dates
• Credit Card Payments: Processed via OnePay with 3% service fee
• Bank Transfers: Accepted in multiple currencies

You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fees and other such charges incurred by your bank or financial institution(s) throughout the payment process.

Cancellation Policies

Liability

The company is not responsible for losses arising from:

• Delays or accidents
• Natural disasters
• Political events
• Force majeure situations

Children Rates

• Under 4 years: Free (except flights)
• Ages 4-11: 50-90% of adult rate depending on bedding arrangements
• 11+ years: Adult rate applies

Price Guarantee

If you find the same hotel room, cruise cabin, or tour service with identical booking conditions at a lower publicly available rate on another website within 24 hours of your booking or before payment, we will match the difference.

Quality & Money-Back Guarantees

Fair solutions are offered for unmet quality standards.

Note: This excludes third-party service provider changes beyond our operational control.

Visa Service Terms

Our visa service fees include two types:

• Service Fee: Our application assistance fee (refundable if visa is refused)
• Government Fee: $25 USD single-entry, $50 USD multiple-entry (non-refundable)

The issue of a visa depends exclusively on the issuing authority. Immigration officials in each country have the final decision to admit entry. Non-refundable fares or reservations should not be purchased until all travel documents have been obtained.

General

These terms and conditions and any document expressly referred to in them constitute the entire agreement between us.

VietnamTravel.help reserves the right to change any part of this agreement without notice, and your access to the site will be considered acceptance of this agreement.

Any dispute arising under this agreement shall be governed by Vietnamese Law, and both parties agree to submit to the exclusive jurisdiction of the courts of Vietnam.